Welcome to East Barnet Health Centre 

For general enquiries please email general.ebhc@nhs.net

We are a G.P. Practice based in one Health Centre along with Practice Nurses and our administrative team.

Our GP’s run surgeries each morning and afternoon and the doctors can be contacted from 8am to 6.30pm. Some extended surgeries are available between 07:00 and 08:00. Please ask if you would like to have an appointment between these times.

We try to be informal, understanding and kind, not least because we have all, even the doctors and the receptionists, had to go to our own doctor and we know how it feels. But, if you think we have got it wrong, there is a complaints procedure form available at front desk. We will respond within 2 days.

eConsult

IMPORTANT INFORMATION

Last reviewed at 11.20 (06.04.2020)  

Following NHS guidelines East Barnet Medical Centre  is operating a zero physical contact with patients. PLEASE DO NOT ATTEND THE SURGERY 

If you have a cough or fever please contact NHS 111 https://111.nhs.uk 

For the latest coronavirus advice please visit www.nhs.uk 

The following information is the current advice in place as of date above: 

Appointments:

• All appointments will be telephone appointments - please call us to arrange 

Referrals:

• We have been advised by the CCG that all routine hospital referrals are suspended for 4 weeks from 27.03.20. Clinically urgent referrals will continue to be processed.

Repeat Medication: 

• We endeavour to process all prescriptions within 3 working days, however this may at times take up to 5 working days due to increased capacity
• All requests to be made electronically by email or online through patient access.
• Prescriptions will be processed and sent electronically to your nominated pharmacy for delivery/collection
• You will receive a reply email when your prescription has been processed

In an effort to reduce administrative workload we ask you not to follow up on repeat medication requests unless you have not heard from us within 5 working days.

Staying at home:

• Everyone must stay at home to help stop the spread of coronavirus. You should only leave the house for 1 of 4 reasons:
  • shopping for basic necessities, for example food and medicine, which must be as infrequent as possible
  • one form of exercise a day, for example a run, walk, or cycle - alone or with members of your household
  • any medical need, or to provide care or to help a vulnerable person
  • travelling to and from work, but only where this absolutely cannot be done from home
• IMPORTANT - These 4 reasons are exceptions - even when doing these activities, you should be minimising time spent outside of the home and ensuring you are 2 metres apart from anyone outside of your household.
• Please go to www.gov.uk/government/publications/full-guidance-on-staying-at-home-and-away-from-others for the latest advice regarding staying at home  

Isolation notes:

• If you are self-isolating for 7 days you do not need a sick note from your GP as you can self certify, please download/print a Self certificate from
• If you are isolating please go to www.111.nhs.uk/isolation-note
  • this service is for people
    • who have symptoms of coronavirus
    • live with someone who has symptoms of coronavirus

I am not sure if I should isolate:

• Please go to https://www.nhs.uk/conditions/coronavirus-covid-19/self-isolation-advice

Rescue Packs: 

• If you are a patient with a severe respiratory condition such as Cystic Fibrosis, Asthma or COPD and feel you require a rescue pack please contact the surgery to book a telephone appointment with a doctor 

Am I a high risk patient: 

• There are 2 types of people who are at higher risk
  • people at increased risk
  • people most at risk (also known as "shielding" or extremely vulnerable people")
• Please go to https://www.nhs.uk/conditions/coronavirus-covid-19/advice-for-people-at-high-risk where you can see further information regarding the differences between the categories and what you should do if you fall into either of these categories

I am an extremely vulnerable patient and need to shield, what is shielding and what do my household members have to do:

• For guidance on shielding and protecting people defined on medical grounds as extremely vulnerable please visit www.gov.uk/government/publications/guidance-on-shielding-and-protecting-extremely-vulnerable-persons-from-covid-19 

Should I receive a letter from the NHS:

• Only patients who fall under the extremely vulnerable category (also known as shielding or most at risk) will receive a letter from the NHS
• Please note these letters are not being sent from General Practice
• We have been made aware that there has been a delay in getting all the letters out so please be patient as they are expected to have been sent by 05.04.20. Please return to our website for further updates on receipt of letters.

Sick notes/ Letters for employers:

• Please be aware at present the practice will not be providing sick notes or letters for employers for any patients relating to isolation or taking time off following receipt of a letter from the NHS as you are on the extremely vulnerable list. 
  • If you are isolating - please use links above to obtain an isolation note
  • If you have received a letter from the NHS - the letter from the NHS will suffice for your employers.
  • We will not be providing letters advising other household members need to be shielding with you. Please see advice on shielding (in the I am an extremely vulnerable patient section) and staying at home as above
  • We will not be providing letters for patients who wish to shield as a household member has received a letter from the NHS. Please see advice on shielding in the I am an extremely vulnerable patient section above.

Access: There are also disabled toilet facilities available.

HIE-Health Information exchange (Privacy Notice)

Notice: Dr David Monkman retiring

Access to General Practice Services -Evening and Weekend Appointments: 8am -8pm

What happens when I am referred by my GP?

Patient Information Leaflet

Guidelines for patients following referral.

Guidelines for patients

Practice Research Active Statement

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