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Introducing Our New Virtual Receptionist
From 3rd August 2026, all telephone calls to the practice will initially be answered by our Virtual Receptionist (excluding exemption groups).
What will it do?
- Answer your call straight away
- Confirm your identity
- Help complete your consultation request
- Send your information securely to our team for review
Why are we introducing this?
As part of our move to Total Triage, this will help us:
- Improve access to care
- Reduce telephone waiting times
- Prioritise urgent clinical needs
- Ensure you are directed to the right service first time
Who is exempt?
Some patients will continue to speak directly with our reception team, including:
- Patients aged 75+
- Children under 1 year old
- Patients with mental health conditions or learning disabilities
- Patients receiving palliative care
- Housebound patients
- Patients with Parkinson’s disease or dementia
Safe and secure
Our Virtual Receptionist meets NHS clinical safety standards and keeps your information secure.
Thank you for your patience and support as we introduce these changes.
Published: Jul 21, 2026
Providing NHS Services