Practice Charter

Welcome to East Barnet Health Centre. This charter explains what you can expect from us and what we kindly ask of you in return.

Our Promise to You

• Treat you with dignity, respect, and compassion.
• Provide safe, high-quality medical care.
• Keep your information private and confidential.
• Offer appointments as soon as possible, based on medical need.
• Provide urgent care when necessary.
• Refer you to specialists when appropriate.
• Listen to your concerns and feedback to improve our services.

Your Responsibilities as a Patient

• Treat our staff and other patients with courtesy.
• Attend appointments on time, or cancel if you can’t attend.
• Give us accurate details about your health and medication.
• Follow the advice and treatment plan agreed with your clinician.
• Order repeat prescriptions in good time.
• Use emergency and urgent services only when needed.

Appointments & Services

• Appointments – Book by phone, online, or at reception.
• Home Visits – For patients too unwell to come to the practice.
• Out-of-Hours – Call NHS 111 (or local service) for urgent advice when we are closed.
• Repeat Prescriptions – Request online, by phone, or in writing.
• Test Results – We will contact you as soon as results are reviewed.

Confidentiality

Your records are kept secure and confidential in line with NHS and data protection laws (GDPR).

Feedback & Complaints

We welcome your suggestions and feedback. If you have a concern or complaint, please contact our Practice Manager at East Barnet Health Centre.

Zero Tolerance Policy

We will not accept abusive, aggressive, or violent behaviour towards staff or patients.

• Together we can create a safe, respectful, and caring environment for everyone.